Contact us: 1800 606 302
Community Visitor Scheme
Community Visitor Scheme Login

Frequently Asked Questions

What should I consider before applying?

  • Applicants must be 18 years of age or over.
  • Applicants must not be working or studying full-time.
  • Applicants must have access to a computer and mobile-phone.
  • Please read the Role Description for the role and only apply if you believe that you can meet the role requirements.

How much time is needed for each visit?

Although each visit is different, we recommend allowing four hours per visit.  This includes travelling time and time to write the report.

How many visits per month would I be expected to do?

There is an expectation that each Community Visitor carry out a minimum of two visits per month.

Is there a minimum time requirement?

The appointment period is three-years.

Do I need to have a driver’s licence and my own car?

No.  Whilst having your own transport will certainly make visits easier, if you are happy to navigate and use public transport you are still welcome to apply.

Will my travel expenses be reimbursed?

Yes.  Reasonable expenses are reimbursed in accordance with CVS Policy.

Is there an opportunity for regional applicants?

Yes.  We encourage applications from people in Mt Gambier, Berri and Whyalla.

I work during the day but am available to volunteer in the evenings or on the weekend.  Can I still apply?

No.  All visits are carried out Monday-Friday between the hours of 9.00 am and 6.00 pm.

Why do I need to be vaccinated against COVID?

Many of the sites we visit have clients with various health issues and have entry requirements to be able to enter their premises.

Does volunteering with the CVS give me points towards my Centrelink Mutual Obligation requirements?

No.  The CVS are unable to guarantee a minimum number of hours per week so are not registered for this purpose.

I am looking for experience in the sector. Is it okay for me to apply for a volunteer role with CVS on this basis?

Please remember that the appointment period is three-years.  If you are considering full-time employment or study soon, this role is not suitable.

I am required to organise a placement for a course that I am studying.  Can I apply with the CVS?

No.  Volunteering with the CVS cannot be used as a placement.

Is training provided?

Yes.  Initial and ongoing training is provided.

Will I need to undergo any referee checks?

Yes.  The CVS will conduct three referee checks.

Will I need to undergo any background clearances screenings?

Yes.  The following clearances and/screenings are required prior to appointment to the role:

  • NDIS Worker Check
  • Working with Children Check
  • Aged Care Sector Employment Check

You will be provided more information about this further down the track and the CVS will assist you in obtaining these checks. There will be no cost to you.

What are the selection criteria?

  • Good written and verbal communication skills
  • Ability to relate well to a range of backgrounds and life experiences.
  • Ability to respect and embrace diversity.
  • Ability to be flexible and to work both autonomously and as part of a team
  • Ability to handle highly sensitive enquiries objectively and professionally.
  • Knowledge, understanding and commitment to confidentiality and information sharing guidelines.
  • Basic computer skills, including effective navigation of the Internet.
  • Willingness to learn and undertake the CVS Volunteer training program

What happens once I’ve applied?

The Recruitment and Training Officer will contact you to arrange a time to discuss your application further.

If my application isn’t successful, will I be notified?

Yes.  All applicants are notified about the status of their application.

How long does the process to be appointed take?

As you will be volunteering with clients, the CVS has a rigorous recruitment and training process.  You can expect this to take several months.

This site is licensed under a Creative Commons Attribution 4.0 Licence. © DHS .

Provided by:
Department for Communities and Social Inclusion
Last Updated:
16 Mar 2021
Printed on:
11 Dec 2023
The Community Visitor Scheme website is licensed under a Creative Commons Attribution 3.0 Australia Licence. © Copyright 2016