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About us

The South Australian Community Visitor Scheme (CVS) plays an essential role in promoting the wellbeing, dignity, safety and rights of people:

  • living with a mental health condition receiving care from a mental health service
  • living with a disability in a state-run disability service
  • who are under the guardianship of the Public Advocate and participants in the National Disability Insurance Scheme (NDIS)

A volunteer-led scheme, the CVS visits, inspects and advocates for improvement to services. The CVS protects people’s rights, while continually supporting the improvement and enhancement of care services.

Experienced, skilled, and independent Community Visitors conduct visits and inspections. Community Visitors engage with clients and their families to make sure they have adequate information regarding their treatment, care, and rights and are supported to achieve better outcomes.

The Principal Community Visitor and Community Visitors are independent statutory appointments established under the Mental Health Act (2009). Their independence is vital to the Scheme. The PCV provides advice to two Ministers. Firstly, to the Minister for Health and Wellbeing for issues arising in mental health services and secondly, to the Minister for Human Services on issues arising from disability services.

The purpose of the Community Visitor Scheme is to uphold the rights of people with a mental health condition who are receiving care in a mental health treatment centre or attending a community mental health facility. The Scheme also upholds the rights of people with a disability who receive state-run disability services. Community Visitors also visit clients of the Offi­ce of the Public Advocate (OPA) who are participants of the National Disability Insurance Scheme (NDIS) participants.

Relevant legislation

You can read the legislation relevant to the Community Visitor Scheme on other websites:

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Provided by:
Department for Communities and Social Inclusion
Last Updated:
16 Mar 2021
Printed on:
26 Feb 2024
The Community Visitor Scheme website is licensed under a Creative Commons Attribution 3.0 Australia Licence. © Copyright 2016